It’s about time someone called corporations on this type of self-serving rule change. As a business owner, I can’t blame them for trying to limit their liability. I’d probably do the same thing in their shoes (though I hope I’d find a way to be more fair about it). But as a consumer it always infuriates me when a company high-handedly says “we’re changing the rules, like it or lump it.” Especially as the changes are always detrimental to the consumer in some way, and every company out there always includes the “we’re allowed to change the rules any time we want, and you just have to take it” rule.
I understand the economic reasons why it could never happen, but I really wish there were a way for the individual consumer to hold companies to their promises, rather than relying on large groups of us to get pissed off enough to file a class-action suit.