The bank that I use (which shall remain nameless) is supposed to have gotten the highest customer rating for their online presence, as far back as seven years ago. Unfortunately, that doesn’t extend to their online customer service, which is pretty much what you’d expect from a large software company. Case in point:

Message sent to bank’s online customer service, 20 April 2007, 9:52 am:

I use a cookie-management add-on for my browser. I used to get a warning from [your online service] when I tried to log in (saying that I’m blocking cookies — I’m not blocking [bank’s domain] but the script is apparently trying to set them from a different domain and failing) but it still worked. Now I still get the warning but it just keeps going back to the login page when I try to log in. If you can tell me what domain to allow cookies for I should be able to fix this problem. I haven’t been able to identify it.

Reply from bank’s online customer service, 20 April 2007, 1:23 pm:

Thank you for writing in regards to your being unable to access [bank’s online service]. I noticed that you are using FireFox 2.0 as your browser. Please note that at this time, the FireFox 2.0 browser is not supported by [bank’s online service]. As well, I am not able to provide information when or if this browsers will be supported. I apologize for any inconvenience. In the interim, you may wish to download and use one of the browsers that we currently support for [bank’s online service]. A list of supported browsers can be located on our web site at: [bank’s URL]. Using an unsupported browser could cause service disruptions to occur. I hope this information is helpful. Please let me know if you have any other questions. Warm regards, [name removed] Internet Correspondence Representative

Is it my imagination, or did he not even bother to look at the message itself?

Hey, at least it was fast. 🙂